Orders, Drops, Popups, Pickups & Walkups

Events

Orders, baking, pickups – the whole sourdough enterprise – are very event-driven (time and location).

You order online during an announced time window and then get notified when and where the order is ready for pickup. Pickups are scheduled within an announced time window and location (drops, popups) – often recurring weekly at known locations, so there is some consistency.

Currently, our service area is in West Sacramento, California. At this time, we are not able to offer delivery with the exception of perhaps large custom orders.

Orders

When you order sourdough goods in our storefront on Hotplate, you reserve them when you add them to your cart. You must check out in time to secure your purchases.

We SMS-announce timed events during which orders can be placed and paid for, as well as the corresponding locations of drop or popup events during which paid-for orders can then be picked up.

Drops

Drops are events at certain recurring times and locations where we place our freshly baked goods — be that at a food store, a coffee shop, deli, or open market — for pickup or walkup purchases. Many of these goods are ordered and pre-paid by customers and are thus reserved and ready for customer pickup.

We may bake more than ordered, and these goods are then available for walkup purchase.

Popups

On the other hand, popups are events similar to drops, with the difference that the time and location may not be as regular. We might set up a popup tent and table at someone else’s event, like a Farm to Fork event, or other opportunity.

Pickups

Once you have ordered and paid for your goods, you surely will want to get your hands on them. Hotplate gives you clear checkouts, automatic order confirmations, SMS notifications and reminders of drops and popups for your pickups, and more.

Walkups

You may have missed the order event but wish to walk-up at an event and simply purchase a sourdough good on the spot. Hotplate will show you the locations and times of drops and popups, as well as the available inventory for walkup purchases.

Some customers just cannot make to pickup. You may also take a walkup chance at inventory that has or will not be picked up.

Refunds

Please keep in mind that our sourdough goods are not factory-baked on assembly lines in controlled environments. We prepare and bake in small batches and one bake is never like another. This is artisanship at its best and bakes usually look handmade and hopefully taste better.

However, once you have picked up your goods and found something amiss with them, that is, they are not meeting fair expectations, we will offer you a refund or replacement or credit.

Custom Orders

If you wish to issue a standing or recurring order, please contact us by email or by phone at (510) 470-1128 for a possible deal.

For large orders, we may be able to offer delivery.